Assistant Facility Manager

Key Purpose

This Assistant Facility Manager is responsible for managing the strategic operations of various assigned facilities to ensure the operations, maintenance, and vendor management standards of the contract are met in a cost effective, safe and efficient manner. Works in cooperation with the Facility Manager, O&M service subcontractor and IFM Staff to ensure obligations are met. Work with Facility Manager to ensure site is welcoming to all who work and visit the location. Support Facility Manager with account operations in accordance with approved operating guidelines and budget. Will be required to make decisions in the absence of the Facility Manager and will be an alternative contact for the Facility Manager at the account to address operational issues.

Success Criteria

• Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations
• Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team
• Work with Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations
• Ensure facility statutory and regulatory compliance on the site
• Conducts activities using sound business practices to optimize expenditures and profitability 
• Maintains open lines of communication with customer, alliance partners, and operations managers
• Identifies, tests, and implement “leading edge” technology in support of building operations
• Complies with all company policies and procedures and adheres to company standards

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization 
• Risk Management and Compliance 
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• Bachelor’s degree in business or hospitality services or equivalent experience preferred. Background in Hospitality and Event management preferred
• Five years of facility, hospitality and event management, building operations, budgeting, vendor management, operations and maintenance preferred
• Demonstrated leadership abilities, organizational skills, communication and interpersonal skills
• Must be a team player, committed to working in a quality environment
• Be able to work flexible work schedule that may require working nights and weekend

Key Accountabilities

• Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations
• Communicates operating philosophy, objectives and expectations in a continuing effort to build the site team
• Work with Facility Manager to maintain the operations budget for the Office Service, Custodial, Facility Maintenance operations, and Food Service
• Work to provide a workplace environment where employees enjoy working
• Comfortable engaging with senior level clientele
• Ensure facility statutory and regulatory compliance on the site
• Conducts activities using sound business practices to optimize expenditures and profitability
• Maintains open lines of communication with customer, alliance partners, and operations managers
• Adept at testing and implementing “leading edge” technology that support building operations
• Complies with all company policies and procedures and adheres to company standards

Physical Demands & Work Environment

• Work is performed primarily in an office setting
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $95000  - $105000 . Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.