AV & Conference Room Tech

AV & Conference Room Tech 

Hourly Wage  

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $0.00 per hour - $0.00 per hour.

Work Hours 

The work hours for this position are Mon-Fri, 8:00 AM - 5:00 PM.

Key Purpose 

The AV & Conference Room Tech will perform and oversee a variety of conference room management and AV support where supporting our client and working as a team are an essential or substantial part of the workday. The AV & Conference Room Tech will report directly to the Facility Manager. 

Success Criteria  

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the Facility Manager, co-workers, and customers professionally
• Use proper personal protective equipment
• Present a professional appearance and conduct
• Understand customer service and satisfaction

Key Areas of Collaboration and Influence 

• A solid commitment to the guest experience
• Always remember safety first
• Contributes to team effort by accomplishing related results as needed
• Build respectful relationships with all teammates and quests
• Willingness to take directions from all levels of management
• Coordinate activities with other internal departments
• Participate in daily team meetings and check-ins

 Ideal Candidate Experience 

• Passion for customer service 
• Intermediate level of AV experience to assist with all conference room management needs and to provide AV support thru out the office
• A positive attitude 
• Accountability and dependability in all that you do 
• Ability to communicate effectively with teammates 
• High school diploma or equivalent 
• Knowledge of basic mathematics and general office practices
• Proficient with Microsoft Office (word, Excel, PowerPoint, Outlook, Teams, etc.)
• Ability to prioritize duties 

 Key Accountabilities  

• Be the main point of contact for any conference room connectivity issues 
• Build respectful relationships with all teammates and guests
• Complete daily checks of 70 conference rooms to ensure that the AV is operational. This includes but is not limited to checking TVs, HDMI cables, phones, touch panels, etc.
• Troubleshoot any meetings and provide support for the client
• Escalate any AV issues to the facilities team using ticketing system and coordinate with vendors if additional support is needed
• Be the main point of contact for AV vendor partnerships for quotes or system repairs
• Assists with room tidiness and organization 
• Stocking conference room supplies 
• Occasionally works independently 
• Computer knowledge is essential 

 Physical Demands & Work Environment 

• Work up to 8 hours a day on your feet, excluding breaks. 
• Must be comfortable with walking, pushing, and carrying necessary materials 
• Must be able to lift a minimum of 25lbs. 
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.