Back of House Supervisor

Back of House (BOH) Supervisor – Full Time

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $23.00  - $25.00 . 

Work Hours

The work hours for this position are approximately 12:30 pm - 8:00 pm, Mon-Fri.

Key Purpose

As the Back of House Supervisor, you are the brand representative of Guckenheimer for your team and for your client. You are leading a team and responsible for efficiently overseeing culinary and operation functions within the guidelines established by the client organization, health department, state regulations as well as Guckenheimer’ s standards and expectations. To drive a delivery vehicle for the purpose of delivering prepared foods from production kitchen to various sites following a predetermined schedule   

Success Criteria

•  Effective team building
• Solve any customer complaints or issues
• Follow all food safety regulations 
• Staff scheduling
• Hiring and training new employees

Ideal Candidate Experience

• Culinary Arts degree preferred
• Culinary experience in a similar volume food service establishment
• Food service training with experience in food preparation techniques according to HACCP processes and recommendations
• Understands restaurant merchandising and marketing for service preparation and presentation
• Effectively communicate and present information to customers, clients, and employees
• ServSafe certified or the ability to become ServSafe certified

Key Accountabilities

• Oversee the procurement, preparation, and delivery of high-quality, cost-effective food services while maintaining operational excellence
• Recruit, train, schedule, and supervise team members to ensure adequate staffing and performance standards are met
• Support employee growth and development by participating in corporate training initiatives and staff development programs
• Maintain accurate financial, inventory, and operational records while managing expenses within established budget guidelines
• Ensure compliance with all federal, state, and local health and safety regulations, including HACCP standards and food safety best practices
• Build positive relationships with clients and customers by providing exceptional service, responding to feedback, and implementing continuous improvements
• Coordinate the preparation, production, delivery, and setup of catered events across multiple campus locations
• Oversee daily food preparation activities and ensure adequate production levels for upcoming operations
• Apply and enforce proper food handling, cooking, cooling, storage, sanitation, and workplace safety procedures
• Provide leadership and direction to prep kitchen staff, including overseeing and coaching assigned team members
• Manage daily closing procedures and ensure the kitchen and food preparation areas are cleaned and maintained according to established sanitation standards
• Perform additional duties and responsibilities as assigned to support business and operational needs
• Valid state driver's license
• Must be 18 or older
• Clean and safe DMV driving record

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.