Cabin Cleaning Lead

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $17.00 -$17.00 .

Work Hours

The work hours for this position are approximately 7:00 am - 10:30 pm, Mon-Fri.

Key Purpose

The Cabin Cleaning Lead is responsible for providing frontline leadership and direction to cabin cleaning team members to ensure aircraft are cleaned, serviced, and prepared in accordance with airline, airport, and company standards. This position serves as a working lead, coordinating daily activities, monitoring productivity, ensuring compliance with safety protocols, and supporting supervisors in maintaining operational efficiency at Atlanta-area airport facilities.

Key Responsibilities

Leadership & Team Coordination

• Lead and direct cabin cleaning personnel during assigned shifts
• Assign work areas and tasks to team members based on operational needs
• Monitor employee performance and productivity to ensure on-time aircraft servicing
• Provide coaching, guidance, and real-time feedback to team members
• Assist supervisors with training and onboarding of new employees
• Promote a positive, inclusive, and professional work environment

Aircraft Cleaning Operations

• Ensure aircraft cabins are cleaned according to airline specifications and established quality standards
• Perform and oversee cleaning duties including:
• Vacuuming carpets and flooring
• Cleaning tray tables, seats, armrests, and galleys
• Sanitizing lavatories
• Removing trash and debris
• Restocking onboard supplies as required
• Conduct quality inspections before aircraft release.
• Address cleaning deficiencies and ensure corrective actions are completed promptly

Safety & Compliance

• Enforce all OSHA, airport, TSA, airline, and company safety procedures
• Ensure proper use of personal protective equipment (PPE)
• Report accidents, incidents, equipment damage, and safety concerns immediately
• Participate in safety meetings and operational briefings
• Maintain security awareness and compliance within restricted airport areas

Operational Support

• Coordinate with supervisors, airline representatives, and other operational departments
• Assist in managing staffing levels to meet flight schedules and operational demands
• Maintain accurate records and documentation related to attendance, performance, and operational activities
• Support special projects and additional duties as assigned

Qualifications

Required

• High school diploma or GED
• Minimum 1-2 years of aviation, janitorial, hospitality, or facilities experience
• Previous leadership, lead, or supervisory experience preferred
• Strong verbal and written communication skills
• Ability to work in a fast-paced airport environment
• Ability to obtain and maintain airport security clearance
• Must pass background checks and applicable pre-employment screening requirements

Preferred

• Previous airline or airport operations experience
• Experience leading diverse teams in a union or non-union environment
• Knowledge of aircraft cleaning procedures and quality standards

Knowledge, Skills & Abilities

• Strong leadership and team-building skills
• Ability to prioritize tasks in a time-sensitive environment
• Excellent problem-solving and conflict-resolution abilities
• Attention to detail and commitment to quality
• Ability to effectively communicate with employees, management, and airline partners
• Basic computer skills, including Microsoft Office and workforce management systems

Physical Requirements

• Ability to stand, walk, bend, stoop, kneel, and climb stairs for extended periods
• Ability to lift, carry, push, and pull up to 50 pounds
• Ability to work inside aircraft cabins and confined spaces
• Ability to work indoors and outdoors in varying weather conditions
• Ability to work flexible schedules, including nights, weekends, holidays, and overtime as required

Work Environment

This position operates in an airport environment and requires adherence to strict safety, security, and operational standards. Employees may be exposed to noise, varying weather conditions, moving aircraft equipment, and tight turnaround schedules.

Performance Expectations

Success in this role is measured by:

• Aircraft cleaning quality scores
• On-time departures and service completion
• Safety performance and compliance
• Employee engagement and retention
• Customer and airline satisfaction
• Effective leadership and team development

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.