Cabin Service Manager
Cabin Service Manager
Key Purpose
The Cabin Service Manager is responsible for leading and overseeing the delivery of safe, efficient, and high-quality cabin services for the client. This role ensures the complete interior cleaning and presentation of the aircraft meets or exceeds contractual standards, regulatory requirements, and customer expectations. The manager directs day-to-day operations, supervises frontline leaders and teams, and partners closely with the airline client to ensure operational excellence.
Key Responsibilities:
- Manage all aspects of interior aircraft cleaning and cabin appearance, ensuring consistency, timeliness, and compliance with airline specifications
- Oversee security procedures related to cabin services, including access controls, monitoring, and adherence to airport and TSA requirements
- Lead, train, and support supervisors, leads, and cleaning crews to deliver safe, efficient, and customer-focused service
- Monitor service delivery using audits, inspections, and client feedback; implement corrective action plans when performance gaps are identified
- Coordinate staffing levels, shift schedules, and resource allocation to support fluctuating flight operations
- Partner with airline representatives and airport authorities to address concerns, resolve incidents, and continuously improve service delivery
- Ensure compliance with health, safety, and security regulations while promoting a culture of accountability and professionalism
- Drive employee engagement through coaching, recognition, and development opportunities
Required Skills and Qualifications:
- Proven leadership experience in aviation, facilities, or service management
- Strong knowledge of airline/airport safety and security standards
- Ability to manage large teams in a fast-paced, unionized, and highly regulated environment
- Excellent communication, organizational, and problem-solving skills
- Commitment to delivering exceptional client service and maintaining the highest standards of cabin cleanliness and security
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $65000.00 -$70000.00 . Final compensation will be determined based on experience and skills and may vary from the range listed above.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.