Cabin Service Manager
Cabin Service Manager
Work Hours
The work hours for this position are Mon - Fri + Weekends, 9:00 am - 6:00 pm
Key Purpose
The Cabin Service Manager is responsible for leading and overseeing the delivery of safe, efficient, and high-quality aircraft cabin services for airline clients. This role ensures that interior aircraft cleaning and presentation consistently meet or exceed contractual standards, regulatory requirements, and customer expectations. The Cabin Service Manager directs day-to-day cabin service operations, supervises frontline leaders and teams, and works in close partnership with airline representatives to ensure operational excellence.
Success Criteria
- Manage all aspects of aircraft interior cleaning and cabin presentation, ensuring consistency, timeliness, and compliance with airline specifications
- Oversee security-related cabin service procedures, including access control, monitoring, and TSA/airport compliance
- Lead, train, coach, and support supervisors, team leads, and cabin cleaning crews
- Monitor service performance through audits, inspections, and client feedback; implement corrective action plans
- Coordinate staffing levels, shift schedules, and labor deployment to support flight operations.
- Partner with airline representatives and airport authorities to resolve incidents and improve service delivery
- Ensure compliance with health, safety, and security regulations
- Drive employee engagement through coaching, recognition, and development opportunities
Key Areas of Collaboration and Influence
- A solid commitment to the guest experience
- Always remember safety first
- Build respectful relationships with all teammates and guests
- Willingness to take directions from the Facility Manager, Key Account Manager, or District Manager
- Coordinate activities with other internal departments
- Participate in management team meetings
Ideal Candidate Experience
- Proven leadership experience in aviation, facilities, or service management
- Strong knowledge of airline and airport safety and security standards
- Ability to manage large teams in a fast-paced, unionized, and highly regulated environment
- Excellent communication, organizational, and problem-solving skills
- Commitment to delivering exceptional client service and operational excellence
- Must possess a valid drivers license
Key Accountabilities
- Provides direction and oversight of union custodial workforce at assigned site
- Schedules employees and work to be performed according to site needs
- Follow all safety rules and guidelines
- Direct special cleaning projects
- Communicate with tenant/customers in a professional manner
- Continually inspect quality levels and retrain staff as needed to maintain quality of service for customer
- Inventory supplies/materials on hand as directed by Janitorial Manager
- Review and ensure accurate time keeping records of all employees and process payroll for employees
- Disciplines employees in partnership with the Janitorial Manager
- Other duties as assigned
- Ensures completion of janitorial work and all administrative tasks associated with the performance of the work including but not limited to progress reports, incident reports, safety reports, staffing reports, time sheet/payroll reports etc.
Physical Demands & Work Environment
- Frequent exposure to moving mechanical parts
- Exposure to high, precarious places
- Exposure to fumes or airborne particles; toxic or caustic chemicals
- Outside weather conditions
- Risk of electrical shock and vibration.
- Occasional exposure to wet and/or humid conditions.
- The noise level in the work environment is frequently loud.
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $70000 - $74000 . Final compensation will be determined based on experience and skills and may vary from the range listed above.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.