Catering Coordinator

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $18.00  - $20.00 .

Work Hours

The work hours for this position are Mon-Fri, 7:00 am - 3:30 pm.

Key Purpose

We are seeking an organized, customer-focused Catering Coordinator to support the planning, coordination, and successful execution of catering services and events.

In this role, you will work closely with clients, culinary teams, and on-site staff to ensure catering orders and events run smoothly from start to finish. The ideal candidate enjoys working with people, managing multiple priorities, and creating positive guest experiences.

This is a great opportunity for someone with strong organizational and communication skills who thrives in a fast-paced, team-oriented environment.

Success Criteria

• Strong organizational skills with the ability to coordinate multiple events, requests, and deadlines.
• Excellent verbal and written communication skills.
• A customer-first mindset with a passion for delivering exceptional service.
• Ability to build positive relationships with clients, guests, and team members.
• Comfortable using Microsoft Office, Google Workspace, and other computer applications.
• Detail-oriented, dependable, and proactive in resolving challenges.
• Ability to adapt to changing priorities and remain calm under pressure.
• Positive attitude and willingness to support the team wherever needed.

Key Areas of Collaboration and Influence

• Partner with the culinary and catering teams to coordinate daily catering orders, meetings, and special events.
• Communicate with clients to understand their catering needs, preferences, and event details.
• Collaborate with internal departments to ensure timely preparation, setup, delivery, and execution of catering services.
• Serve as a point of contact for catering inquiries, order updates, and event coordination.
• Work with vendors and suppliers as needed to support catering operations.
• Help create a welcoming, professional experience for clients and guests.
• Perform additional duties as assigned to support daily operations.

Ideal Candidate Experience

• Previous experience in catering, hospitality, event coordination, administrative support, or customer service preferred.
• Strong organizational, multitasking, and time-management skills.
• Experience coordinating events, managing schedules, or processing customer orders is a plus.
• Proficiency with Microsoft Office or Google Workspace.
• Familiarity with CaterTrax or similar catering or event management software is a plus, but not required.
• Strong interpersonal skills and the ability to work effectively with a diverse team.
• Ability to maintain accuracy and attention to detail in a fast-paced environment.
• High school diploma or equivalent required; additional education or relevant experience is a plus.
• Basic knowledge of food safety practices preferred.

Key Accountabilities

Catering & Event Coordination

• Coordinate daily catering orders, meetings, and special events to ensure a smooth and successful experience.
• Assist with event planning, including menus, schedules, guest counts, setup requirements, and special requests.
• Communicate catering details and changes to the culinary and service teams.
• Help coordinate event setup, service, and breakdown as needed.
• Monitor event details and follow up to ensure customer expectations are met.

Customer Service & Communication

• Respond to catering inquiries and assist clients with placing and updating orders.
• Maintain professional relationships with clients and provide timely, helpful communication.
• Address customer questions or concerns and partner with the appropriate team members to resolve issues.
• Gather feedback and identify opportunities to improve the catering experience.

Administrative & Operational Support

• Enter, update, and track catering orders using CaterTrax or other catering management systems.
• Maintain accurate event details, calendars, order records, and related documentation.
• Assist with preparing catering proposals, invoices, and basic reports as needed.
• Support daily communication between the catering, culinary, and operations teams.
• Help track supplies and communicate ordering needs to the appropriate team members.
• Follow established food safety, sanitation, and workplace safety procedures.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.