Catering Sales & Events Specialist

Key Purpose

The Catering Sales & Events Specialist supports the Director of Sales & Catering by assisting with catering sales execution, client communication, and event coordination. This role plays a critical part in ensuring seamless sales-to-execution handoffs by supporting BEO development, maintaining client relationships, and managing administrative and coordination tasks within the sales and catering function.

This position is ideal for a highly organized, client-focused professional with a strong interest in catering sales, events, and hospitality operations.

Key Responsibilities:

Catering Sales & Client Support

• Serve as a key point of contact for catering clients, supporting communication before, during, and after events.
• Assist with responding to catering inquiries, proposals, and follow-ups to support revenue growth.
• Maintain accurate client records, contracts, and correspondence within sales systems.
• Support the Director of Sales & Catering with sales pipeline tracking, reporting, and follow-up activities.

Event Coordination & BEO Management

• Prepare, review, and distribute Banquet Event Orders (BEOs) to ensure accuracy and alignment with client expectations.
• Coordinate event details across internal teams, including culinary, operations, and service staff.
• Track changes to events and communicate updates clearly and timely to all stakeholders.
• Assist with post-event reconciliation, billing coordination, and client follow-up.

Administrative & Sales Operations Support

• Manage calendars, deadlines, and documentation related to catering sales and events.
• Support preparation of sales presentations, proposals, and internal reporting.
• Maintain organized digital and physical files related to catering sales activities.
• Assist with forecasting, revenue tracking, and performance metrics as requested.

Collaboration & Brand Representation

• Represent ISS & Guckenheimer professionally in all client interactions, reinforcing brand standards and service excellence.
• Partner closely with the Director of Sales & Catering to ensure alignment with broader sales and business development strategies.
• Support continuous improvement of catering sales processes, tools, and client experience.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business, Sales, Marketing, or related field preferred, or equivalent experience.
• 3–5 years of experience in catering, events, hospitality sales, or sales support roles.
• Experience working with BEOs, catering software, CRM tools, or sales tracking systems preferred.
• Strong organizational skills with the ability to manage multiple events and deadlines simultaneously.
• Excellent written and verbal communication skills.
• High attention to detail and accuracy.
• Ability to work independently while supporting senior leadership.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to lift up to 15 pounds.
• Ability to travel locally as needed to support events or client meetings.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $55000.00  - $60000.00 . Final compensation will be determined based on experience and skills and may vary from the above range. 

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.