Cleaning Excellence Account Manager
Key Purpose
The Cleaning Excellence Account Manager is responsible for overseeing all cleaning workstreams and assisting account and site management in developing and implementing optimization opportunities across the United States, Canada, and Latin America.
Additionally, the Cleaning Excellence Manager will collaborate with onsite teams regarding best practices and ensuring that ISS initiatives are communicated and carried out at the account level. This role reports to the Head of Cleaning Products and Performance for the Americas.
Success Criteria
- Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
- Participate and embrace the development opportunities within group
Key Areas of Collaboration and Influence
- Support the Americas Operation Excellence team and report to the HSEQ Director with reporting relationship to supported company administrator
- Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
Ideal Candidate Experience
- 7+ years of related experience in cleaning or janitorial role with 3+ years as a site supervisor or manager
- Understanding of GMP cleaning requirements
- GMP cleaning experience strongly preferred
- Proficient in MS Office applications
- Associate degree, technical degree, or equivalent experience
Key Accountabilities
- Develop relationship with site stake holders to gather understanding of desired outcome
- Observe current performance of custodial work routes and staff when time permits
- Review data from observations and data gathering
- Develop new route changes to enhance production and reduce operation drag
- Ability to optimize large janitorial contracts for production gains and increased profitability
- Review costing components in supply usage that could reduce cost and implement with agreement of site stake holder
- Comprehensive knowledge and experience in industrial, education, aviation, and office cleaning services.
- Oversight and management of the equipment and supplies inventories and procurement for all replacement requirements
- Development and distribution of work plan assignments for new accounts and training in this area for current site management personnel.
- Maintains data base, prepares reports and supervises personnel as needed
- All People & Culture requirements to include assistance in recruiting, hiring and training when appropriate
- Assists with writing and revising SOPs, input on marketing material as needed, and work routes, account improvement plans, etc.
- Consummate communication skills, verbal and written
- Comfort levels working with senior customer management
Physical Demands & Work Environment
- Sitting at a computer for extended periods of time
- Travel requirements: 50+%
- Must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $145000.00 - $150000.00 . Final compensation will be determined based on experience and skills and may vary from the range listed above.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.
Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.