Commercial Dock & Door Technician
Hourly Wage
ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $36 -$36 .
Work Hours
The work hours for this position are Mon-Fri, 7:00 am -3:30 pm
Key Purpose
The Commercial Dock & Door Service Technician is responsible for Operation, Replacement, Repair and Maintenance of Commercial Doors (Automatic, Hollow Metal & Overhead, Locks & Door Hardware, Door Access Card Readers), Docks (Levelers, Seals, Bumpers, etc), Commercial Gates (Pedestrian and Vehicle Gates), and all related equipment in the commercial and industrial settings.
Work involves the lifting of heavy mechanical equipment and apparatus, and may be performed in areas of extreme heat, cold, and/or noise. This position receives and responds to service calls, takes immediate action to resolve emergency situations or system breakdowns. Ensure all preventive maintenance is completed and necessary repairs are always made. Takes pride that work area is always clean, safe, and that equipment meet delivery specifications. Communicates with ISS and Customer operations management teams, tenants/utility system end users, and Business Unit Stakeholders.
Success Criteria
- Strong communication, problem solving, and analytical skills
- The ability to think through complex situations critically is a must with excellent problem-solving/troubleshooting skills
- Works and participates well as a team member
- Good organization skills; disciplined approach to daily activities; takes a sense of pride in all aspects of the job
- Presents self in professional manner: neat appearance and grooming.
- Able to produce a quality work product in a prompt, safe and efficient manner
- Ability to work without supervision and appropriately with multiple deadlines
- Ability to work a flexible schedule, with nights, weekends, and Holidays
- Maintain a good attendance record, including notification in the event of tardiness and absence
Key Areas of Collaboration and Influence
- Apprentice/Generalist level craftsman in facility maintenance
- Reads and interprets Piping & Instrument Drawings (P&IDs), Floor Plans, Site Maps and/or Electrical Diagrams
- Experience & proven ability to install/demo/setup/repair general building infrastructure i.e. paint/patch, flooring, windows, doors, hardware,
- Experience & proven ability to safely secure hydronic and electrical systems for maintenance
- Ability includes welding, steel fabrication, and electrical
- Knowledge of operation of building auxiliary systems i.e. fire-life safety, stand by emergency generators
- Familiarity of general building systems i.e. vertical lift equipment, overhead doors.
- Ability to write, execute written and oral instructions and perform arithmetic calculations.
- Strong knowledge of safe work practices and procedures typical for maintenance operations
- Ability to safely climb ladders, lift heavy objects and perform other physically demanding tasks
- Safely and skillfully use all types of related hand and power tools
- Excellent computer proficiency skills (Word, Outlook, CMMS Systems, Smartphone Systems).
- Performs operation, replacement, repair, and maintenance of all commercial doors, docks, gates, door card access readers, and all related components
- Expert Level (Level IV) – are the masters of their craft, skilled in electrical and hydraulic troubleshooting with a mechanical mindset, leadership skills and extensive knowledge in dock leveler and door repairs
- Door/Lock hardware repairs and installation
- Self-Performs preventive maintenance work orders from PM Calendar
- Routine and preventive maintenance duties including inspection, maintenance, lubricating parts, adjusting mechanisms as needed, replacing worn or damaged components on all door types, dock levelers, gates, and door card access readers and all related equipment
- Works closely with the “Manager” to optimize the Preventative Maintenance Program
- Responds to trouble calls; works closely with Operations to ensure efficient operations; maintaining records, logs and files as required
- Perform scheduled rounds and visual inspections on all door and gate types
- Ensures services/maintenance is executed according to established standards
- Identify deficiencies through regular and thorough inspection of facility infrastructure
- Proactively mitigate slip, trip, fall hazards
- Effective LOTO (lock out, tag out) compliance
- Inspect mechanical, electrical systems, trace electrical circuits, record inspections, and write reports to Supervisors
- Assists other Mechanics, Electricians, and Operators with major repairs and maintenance of facility equipment
- Ensures regulatory compliance associated with in scope TS services
- Operates support equipment including forklift, cranes, pay loaders (as needed), and moving vehicles
- Maintains tools and orders supplies as required for installation and repairs
- Complies with departmental policy for safe storage, usage and disposal of hazardous materials
- Follows safety practices, and utilize protective clothing and equipment as required by OSHA. Know the whereabouts of all emergency equipment (i.e. fire extinguishers, eyewash and shower stations, first aid supplies, breathing apparatus, etc.)
- Safely use hand tools, power tools and test instruments to maintain, troubleshoot and repair various types of equipment
- Supports customer satisfaction processes by ensuring customers are informed about the status of their request in a timely and accurate manner
- Maintains operation and maintenance manuals for all equipment. Record all tests, scans and inspections as directed
- Maintains all tests, logs and manuals in an efficiently organized manner
- Ensures accurate and timely documentation
- Follows good housekeeping standards
- Complete detailed records of all work to be documented in the CMMS system
- Perform any additional duties on an as “required” basis where such duties are within the scope of contractual obligations
Ideal Candidate Experience
- Minimum of eight (8) years of experience in performing maintenance and repairs on overhead doors, dock levelers, all gate types, and door card access readers
- Experience with customer line of business
- Experience with customer building type(s)
- Basic mechanical skills including knowledge of corresponding tools in these trades
Physical Demands & Work Environment
- Must be able physically perform all operations and maintenance on site
- Must be physically able to wear required PPE while executing work
- Must be able to lift heavy objects (up to 70 lbs.), climb ladders, work on feet for long periods, work in the cold, heat, noisy, and confined space environments
- Some work is performed within mechanical/electrical rooms, and/or on rooftops
- Periodic noise, heat and cold exposure
- Some work in common office areas
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.