Critical Manager

Critical Manager

All Mission Critical and Critical Facilities within assigned region, as define by the OPTIMA Mission Critical and Critical Facilities List (MCCFL).

Key Purpose

The Critical Manager will provide regional leadership, management and support to the Critical Environment Operations. Prioritizing Health & Safety, OPTIMA Critical governance and Risk Controls, to achieve 100% uptime and compliance within assigned portfolio.

Provide tactical oversight for the delivery of all technical operations in relation to critical environments within the assigned portfolio. Ensuring that all governance requirements and programs are implemented and upheld to the highest standards, providing Subject Matter Expertise in relation to the supporting governance frameworks.

To develop and maintain strong working relationships with the operational team, key clients and the wider ISS community. Promote a positive culture and attitude of right first time and ZERO Downtime

To deliver a best in class Critical Environment Operation, by driving Clarity, Consistency, Compliance & Transparency through the deliverables to clients and colleagues.

Success Criteria

Subject Matter Expert in relation to:

• Safe Systems of Work governance, processes and procedures
• OPTIMA Critical Environments governance, processes and procedures
• Engineering Risk Controls framework and requirements
• Risk Management in line with governance frameworks

Ensure we act in line with the core values of ISS:

• Honesty - We respect. Our honesty is not negotiable. We respect our customers, our colleagues and our company – honesty comes first.
• Entrepreneurship - We act. Action speaks louder than words. All our employees have a ‘licence to act’ and are expected to do so.
• Responsibility - We care. Indifference is immoral. We care about what we do and how we do it.
• Quality - We deliver on our promises. We are professionals with a passion for quality. We deliver on our promises.

Key Accountabilities

Health and Safety

• Ensuring Safe Systems of Work processes and procedures are at the forefront of our delivery and upheld to the highest standards.
• Be appointed as a Senior Authorized Person (SAP) or Authorizing Engineer (AE)
• Support on-going adherence to health and safety standards in accordance with local Health and account requirements.
• Drive towards a zero-accident culture

Critical Environment Operations

• Ensure that all staff are trained in line with the requirements of the Critical Environments Program ‘OPTIMA Critical’.
• Ensure that works are carried out in line with the standards and governance set out in the Critical Environments Program ‘OPTIMA Critical’
• Develop a culture of recognition, reward, continuous improvement and right first time, which promotes a Zero Unplanned Downtime mentality.
• Review and approval of Critical Environment Operating Procedures
• Chair Weekly Technical Review board calls / meetings
• Provide SME support to the incident management process

Risk Controls

• ISS engineering risk control requirements are being met and for the controls to successfully pass operational effectiveness testing and audit
• Ensure the completion of tasks that will assist Barclays engineering risk controls aligned to ISS risk controls successfully passing operational effectiveness testing and audit.

Ideal Candidate Experience

• Minimum 5 Year managing Mission Critical Environments
• Qualified in an engineering discipline
• People and stakeholder management
• Area/Regional management experience
• Authorizing Engineer or Authorized Person Experience Customer Focus

Ideal Candidate Competencies

Customer Focus: Building strong customer relationships and delivering customer centric solutions

• Gains insight into customer needs.
• Identifies opportunities that benefit the customer.
• Builds and delivers solutions that meet customer expectations
• Establishes and maintains effective customer relationships.
• Anticipates customer needs and provides services that are beyond customer expectations.
• Uses customer insights to drive and guide the development of new offerings.
• Serves as a strategic partner to build, grow and maintain profitable and long lasting relationships with key accounts.

Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions

• Understands the meaning and implications of key financial indicators.
• Transforms financial information into business intelligence through analysis and integration of quantitative and qualitative information.
• Uses financial analysis to generate, evaluate and act on strategic options and opportunities.
• Identifies and monitors key financial indicators to gauge performance, identify trends and suggest strategies that can impact results.
• Integrates quantitative and qualitative information to draw accurate conclusions.

Drives Results: Consistently achieving results, even under tough circumstances

• Has a strong bottom-line orientation.
• Sets aggressive goals and has high standards.
• Persists in accomplishing objectives despite obstacles and setback.
• Is consistently one of the top performers.
• Has a track record of exceeding goals successfully.
• Pursues everything with energy, drive and the need to finish.
• Pushes self and helps others achieve results.
• Persists in the face of challenges and setbacks.
• Always keeps the end in sight; puts in extra effort to meet deadlines

Collaborates: Building partnerships and working collaboratively with others to meet shared objectives

• Works cooperatively with others across the organization to achieve shared objectives.
• Models collaboration across the organization.
• Represents own interests while being fair to others and their areas.
• Facilitates an open dialogue with a wide variety of contributors and stakeholders.
• Partners with others to get work done.
• Balances own interests with others’.
• Credits others with their contributions and accomplishments.
• Promotes high visibility of shared contributions to goals.
• Gains the trust and support of others.

Instils Trust: Gaining the confidence and trust of others through honesty, integrity and authenticity

• Follows through on commitments.
• Gains the confidence and trust of others easily.
• Is seen as direct and truthful.
• Honors commitments and keeps confidences.
• Keeps confidences.
• Expresses self in a credible and transparent manner.
• Practices what he / she preaches.
• Models high standards of honesty and integrity.
• Shows consistency between words and actions

Demonstrates Self-Awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses

• Reflects on activities and impact on others.
• Seeks and acts on feedback from a wide variety of people.
• Proactively seeks feedback without being defensive.
• Willingly admits and takes responsibility for mistakes and shortcomings.
• Is open to criticism and talking about shortcomings.
• Views criticism as helpful.
• Admits mistakes and gains insight from experiences.
• Can articulate the causes behind own feelings and moods.
• Knows strengths, weaknesses, opportunities and limits.

Directs Work: Providing direction, delegating and removing obstacles to get work done

• Provides clear direction and accountabilities.
• Masterfully matches people to assignments.
• Delegates and distributes assignments and decisions appropriately.
• Conveys clear performance expectations and follows up consistently.
• Monitors progress by maintaining dialogue on work and results.
• Sets stretch goals and objectives, pushing individuals or teams to perform at higher levels.
• Provides appropriate guidance and direction based on people’s capabilities
• Delegates work in a way that empowers ownership.
• Intervenes as needed to remove obstacles
• Tracks how work is progressing without meddling

Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives

• Structures the work so it aligns with people’s goals and motivators.
• Creates a positive and motivating working environment.
• Empowers others.
• Knows what motivates different people and aligns work accordingly.
• Makes each person feel his /her contributions are important.
• Gives others appropriate latitude to get work done.
• Invites input and shares ownership and visibility.
• Invites input from others.
• Shows a clear connection between people’s motivators and the organizational goals
• Makes people feel that their contributions are visible and valued

Ensures Accountability: Holding self and others accountable to meet commitments

• Follows through on commitments and makes sure others do the same.
• Assumes responsibility for the outcomes of others.
• Acts with a clear sense of ownership.
• Promotes a sense of urgency and establishes and enforces individual accountability in the team.
• Takes personal responsibility for decisions, actions and failures.
• Is completely on top of what is going on and knows where things stand.
• Establishes clear responsibilities and processes for monitoring work and measuring results.
• Provides balanced feedback at the most critical times
• Designs feedback loops into work

Builds Effective Teams: Builds strong identity teams that apply their diverse skills and perspectives to achieve common goals

• Forms teams with an appropriate and diverse mix of styles, perspectives and experiences.
• Defines success in terms of the whole team.
• Establishes common objectives and a shared mind-set.
• Recognizes that leveraging each team members’ unique background and perspective is critical to achieving team goals.
• Creates a feeling of belonging and strong team morale.
• Rallies others behind common team goals.
• Shares wins and rewards team efforts.
• Places team goals ahead of own goals.
• Shares wins and rewards team efforts

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences

• Is effective in a variety of communication settings; one-to-one, small and large groups or among diverse styles and position levels.
• Delivers messages in a clear, compelling and concise manner.
• Attentively listens to others.
• Actively listens and checks for understanding.
• Adjusts to fit the audience and the message.
• Articulates messages in a way that is broadly understandable
• Provides timely and helpful information to others across the organization.
• Adjusts communication content and style to meet the needs of diverse stakeholders
• Encourages the open expression of diverse ideas and opinions
• Models and encourages the expression of diverse ideas and opinions.

Physical Demands & Work Environment

• Ability to travel, 10%-20%
• Extended periods of sitting at a desk and working on a computer
• Extended periods of walking on premises
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $$135000.00  - $145000.00 . Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.