Event Assistant

Events Assistant

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $26 per hour - $28 per hour.

Work Hours

The work hours for this position are Mon-Fri, 9:00 am - 5:30 pm.

Key Purpose

The Events Assistant is responsible and accountable for the proactive support for all onsite/ virtual  events and "day of" coordination. The Events Assistant will work with other events team members to ensure a positive guest experience.

 Success Criteria 

• Well organized with outstanding coordination and multitasking ability
• Is able to communicate up, down, and across the organization to ensure success
• Knowledge of principles and processes for providing customer service. Up to and including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
• Intermediate skill level using Google applications (Gmail, Docs, Sheets, Slides, Hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• A systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environment

Key Areas of Collaboration and Influence 

• Coordinate activities with other internal departments ensuring all needs are met
• Participates in/ leads team meetings
• Interface with vendors and key service users within client organization
• Collaborates with clients and the Events team regarding proper set-up, event execution, and resetting for the next event
• Coordinates with clients regarding inquiries for hosting high end or large/ custom events

Ideal Candidate Experience

• 2+ years of experience in event logistics or a similar role (audio, video, lighting, staging)
• Demonstrates excellent organizational and multitasking skills, able to handle multiple projects simultaneously
• Strong communication skills, both verbal and written
• Experience in a tech or creative entertainment company is a plus
• Proven track record as a production assistant or a strong enthusiasm for the industry
• Computer proficiency and familiarity with industry-specific terminology
• Resourceful and excellent problem-solver
• A collaborative team player

Desired Qualifications

• 2+ years of experience in film production, or an audio and visual role
• A passion for gaming and empathy for the player experience
• Knowledge of integrating live production elements (audio, video, lighting, staging) to create memorable experiences

Key Accountabilities

• Event Coordination: Manage conference room bookings, company calendars, and event needs. Develop space and seating setups, and communicate with cross-functional teams
• Project Management: Ensure deliverables and deadlines are met daily. Manage multiple small to medium scale projects from creation to completion while working with partners
• Event Setup and Support: Set up, staff, and break down various events of all sizes. Assist in creating and executing virtual and hybrid events. Act as a liaison for physical productions, assisting speakers and crews, and handling onsite logistics
• Process Improvement: Suggest new best practices and process improvements based on experience
• Budget Management: Work within specified budget requirements for each event
• Event Evaluation: Participate in retroactive reviews to measure the impact and resonance of completed events
• Collaboration: Curate programming and event ideas for various campuses. Assist with alignment of branding and marketing collateral across all campus displays
• Administrative Support: Provide ongoing administrative support, handle paperwork, answer phones, and perform additional projects as needed
• Technical Support: Execute maintenance checks of audio/video equipment, set up and operate camera, lighting, and audio equipment for shoots and events. Edit pre-recorded footage, create graphics packages, and operate broadcasting equipment
• Graphic Design: Fulfill graphic design duties, including onsite signage, printouts, and overhead maps of campus
• Training and Data Analysis: Assist with data-analysis spreadsheets and train colleagues on pre-existing data documents. Cross-train colleagues on video, space, and data-related software

 Physical Demands & Work Environments 

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

 As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.