Event Manager

Key Purpose

The Events Manager is responsible and accountable for proactive leadership, direction, and support for all phases of event execution and client experience. The Events Manager will ensure completion of the strategic business plan for the account and oversee all aspects of cost-savings and service within the events department.

Success Criteria

• Well organized with outstanding coordination and multitasking ability
• Able to communicate up, down, and across the organization to ensure success
• Knowledge of principles and processes for providing client experience, including department needs, quality standards for service, and evaluation of client satisfaction
• Intermediate skill level using Google applications (Gmail, Docs, Sheets, Slides, Hangouts, etc.) and Microsoft Office Suite
• Excellent verbal and written communication skills
• Reliable, responsible, dependable, and capable of fulfilling obligations and has a deep desire to anticipate, engage and satisfy customer needs
• A systematic approach to problem-solving
• Always promotes positive guest and co-worker relationships
• Can calmly and effectively adapt to constructive feedback in high-stress environment

Key Areas of Collaboration and Influence

• Coordinate activities with other internal departments
• Participates in/ leads team meetings
• Interface with vendors and key service users within client organization
• Collaborates with clients and the Events team regarding proper set-up, event execution, and resetting for the next event
• Coordinates with clients regarding inquiries for hosting high end or large/ custom events
• Must work directly with food production to ensure proper portioning and production needs are met

Ideal Candidate Experience

• 3+ years of experience in Events Management or a similar role (hospitality, live events,
• corporate)
• Demonstrates excellent organizational and multitasking skills, able to handle multiple projects simultaneously
• Strong leadership and management skills
• Computer proficiency and familiarity with industry-specific terminology
• Resourceful and excellent problem-solver
• A collaborative team player

Desired Qualifications

• Experience in a tech or creative entertainment company is a plus
• A passion for gaming and empathy for the player experience
• Knowledge of integrating live production elements (audio, video, lighting, staging) to create memorable experiences

Key Accountabilities

• Event Management: Manage conference room bookings, company calendars, and event needs. Develop space and seating setups, and communicate with cross-functional teams
• Project Management: Ensure deliverables and deadlines are met daily. Manage multiple small to medium scale projects from creation to completion while working with partners
• Process Improvement: Continued efforts on developing best practices and process improvements based on experience
• Budget Management: Work within specified budget requirements for each event
• Event Evaluation: Participate in retroactive reviews to measure the impact and resonance of completed events
• Training and Data Analysis: Curate and present data-analysis spreadsheets and training materials including Quarterly Event Reporting, Department Standard Operating Procedures, and Events Playbook

Physical Demands & Work Environments

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $72000 per year - $82000 per year. Final compensation will be determined based on experience and skills and may vary from the above range.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.