Facilities Planner/ Scheduler

Facilities Planner/ Scheduler 

Hourly Wage

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, 401K, as well as a comprehensive leave program based on employment status. The starting hourly pay range for this position is $29.56 per hour - $37.49 per hour USD.

Work Hours 

The work hours for this position are approximately 6:00 am - 2:30 pm, Mon-Fri . 

Key Purpose  

The Facilities Planner/ Scheduler is a collaborative supporter and a member of the FM Operations Team, with the objective to provide world class operational service delivery to the client. This position will liaise with the facilities operation, soft services teams and client customers to ensure required resources are identified, planned, estimated, organized, and scheduled prior to execution for efficient utilization of the teams resources. Thus, this position requires a clear communicator, both verbal and written. An organized individual with effective time management skills, who can demonstrate a willingness to learn and adapt. Candidates must have the proven ability to work without direct day to day supervision to orchestrate all efforts and support the team to ensure client receives first class customer experience. In addition this individual will have the responsibility of ensuring applicable business information/work order data is stored and maintained to help support business decisions when needed.

Success Criteria  

• Data integrity is maintained while optimizing systems and implementing innovation 
• Strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels 
• Ensuring quality and timeliness of service delivery in accordance with contractual terms  
• Participating in presentations and negotiations; embrace development opportunities  

Key Areas of Collaboration and Influence  

• Communicate effectively with colleagues across the company so that information is disseminated effectively and participate in project groups and meetings as required 
• Collaborate with regional account teams 
• Support Workplace Experience (WX) Team, Transitions, and Operations 
• Promote the IFS model within the ISS community 
• Transfer best practice 
• Use the business to promote and further develop ISS 

Ideal Candidate Experience  

• Bachelor’s Degree or equivalent work experience 
• Minimum 5+ years’ experience in either the corporate environment, third party service provider 
• Knowledge of real estate, accounting and building systems 
• High Proficiency with Microsoft Office products 
• Excellent interpersonal communications skills are required 
• Ability to work alternate schedule - events scheduled after hours may cause work hours to fluctuate for supplier oversight 
• Able to interact with all levels of the organization and outside contractors, architects, and engineers 
• Strong Organizational and Management Skills 
• Excellent verbal and written communication skills, including a proven record in both interpersonal and negotiation skills

Key Accountabilities 

• Work with Facility Manager to oversee the delivery of maintenance and repair services and other various duties
• Ensure client satisfaction with delivery of Facility Management services and provide a lead role in monitoring and increasing customer satisfaction
• Assists in the management of the operating budget
• Manages building automation systems, building documentation, the preventive maintenance program and the testing and repair of life safety systems
• Assists in the completion of the building audits
• Reviews and prioritizes requests for work
• Determines activities required for completion of a work order (WO)
• Oversee daily work order review and follow up on work orders to ensure impeccable work order performance and superior customer experience
• Assist the FM in meeting or exceeding Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly
• Recommend continuous quality improvement practices
• Provide quality analysis of customer feedback on an ongoing basis. Develop effective response plans and implement per the plan
• Confers/communicates with work order requesters
• Estimates the labor resources required for completion of a WO, estimates and reviews work order bill of materials, non-stock material purchase requisitions and external resources required for completion of WO
• Determines and arranges any operational safety requirements for the completion of a WO
• Develop monthly/quarterly reporting
• Determines dates and duration to complete Wos
• Works w/ Chief Engineering Manager and helps assign individuals or groups of individuals as required to complete the work
• Coordinates the teamwork schedule to ensure the most effective use of team resources and timely completion of all pre-planned and corrective work
• Coordinates with client representatives to understand their needs and to ensure the work schedule takes account of the downtime windows negotiated with clients, where necessary
• Creates and publishes weekly, monthly and quarterly work schedules and makes them available to team members and client representatives

Physical Demands & Work Environment  

• Sitting at a computer for long periods of time 
• Must be able to lift a minimum of 10 pounds 
• Must be able to work under pressure and time deadlines during peak periods 

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.