Facility Coordinator

Key Purpose

The Support Services Specialist is responsible for supporting the operations, maintenance, PO creation and invoice processing to assure they meet the client contract requirements. This person works in cooperation with the Regional Operations Director and/or Assistant/Facility Manager, engineering, subcontractors, and ISS team to ensure account obligations are met in accordance with approved operating guidelines and budget.

Success Criteria

• Ensures that account facilities are operated and maintained in a cost-effective and safe condition in accordance with the approved customer’s requirements to fulfill contractual obligations
• ·Communicates operating philosophy, objectives, and expectations in a continuing effort to build the site team
• Work with Assistant/Facility Manager to maintain the operations budget for the Office Service, Custodial and Facility Maintenance operations
• Ensure facility statutory and regulatory compliance on the site
• Conducts activities using sound business practices to optimize expenditures and profitability
• Maintains open lines of communication with customer, alliance partners, FM team and operations managers
• Uses internal systems to support the PO creation process and invoice processing within the guidelines provided
• Completes all training within the timelines provided
• Complies with all company policies and procedures and adheres to company standards
• Develops and maintains strong relationships with the client and vendors/landlords

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues within the Business Unit and across the company so that information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Promote the IFS model within the ISS community
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• Bachelor’s degree or 3+ years of experience in facility management, business or finance.
• Understanding of budgets and invoice processing
• Strong communication skills: relationship development skills, multitasking, able to think outside the box, problem solver. Able to keep and instill calm. Ability to think big and attend to the detail.
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, Power Point), able to learn and work with different systems
• Excellent time management skills; Able to organize and work independently; Able to juggle multiple locations and projects.
• Key Accountabilities
• Ensure delivery on contract promises
• Identify and leverage opportunities for improvement and best practice across the account working from the global/local concept toolbox
• Meet deadlines associated with weekly, monthly and annual responsibilities
• Collaborate with internal/external stakeholders to support the account
• Engage in a wide network of Account Excellence Managers to ensure steady flow of best practice sharing
• Increase customer loyalty and satisfaction through service excellence

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 75% of the time
• Walking/Inspecting the site 25% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $45000 per year - $65000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.