Food Service Manager

Food Service Manager

Key Purpose

The Food Services Manager is responsible for ensuring all food and catering-related functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of a café within the guidelines established by the client organization, as well as the corporation.

 He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The Food Service Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance.

Success Criteria

• Be able to anticipate client needs, deliver on those needs and exceed expectations
• Identify opportunities and solve for deficiencies before they become long term issues
• Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment
• Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly team meetings using provided online tools
• Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of Guckenheimer/ISS
• Support and help manage client and customer relationships

Ideal Candidate Experience

• Minimum 3 years Food Service Management experience; corporate dining is ideal
• Experience managing a team of management and staff of 20+ employees
• Proven track record of leadership: building, managing, and leading a hospitality team
• Positive attitude and dependable under pressure - an excellent role model, motivator and leader
• Passion for hospitality, innovation and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Creating a culture of food and workplace safety
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel and PowerPoint
• Client interaction experience in an informal setting and in formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire
• Graduate of an accredited Culinary Institution or Hospitality program preferred
• Managing within a union environment is preferred
• Extensive Food and Allergens experience a must 

Key Accountabilities

• To satisfy the needs of the client and customer by providing high quality, cost effective food service that delivers on all core program expectations
• To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location
• To interview and hire unit staff employees in accordance with corporate, client, Federal, State and local regulations
• To participate and support corporate employee training and development programs as instructed by the Area Manager and/or General Manager
• To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll
• To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
• To execute effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation; this feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
• Achieve the highest standards in food, utilizing recipes and programs
• To support the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
• To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
• Schedule employees and conduct employee meetings
• Coach employees and conduct performance appraisals

Physical Demands & Work Environment

• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods
• Expected to be on the floor during all service hours
• During service walking thru 6 stations to ensure that signage is correct 

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $85000 per year-$90000 per year. Final compensation will be determined based on experience and skills, and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.