Host/Hostess

Host/Hostess

Work Hours

The work hours for this position may include afternoons, evenings, weekends, and/or holidays.

Key Purpose

The Host/Hostess serves as the first point of contact for guests, creating a welcoming and positive experience that reflects the Guckenheimer brand. This role is responsible for greeting customers, managing reservations or event check-ins, and ensuring smooth guest flow during store events or hospitality functions.

Success Criteria

• Be able to anticipate customer needs, deliver on those needs, and exceed expectations
• Identify service deficiencies and communicate effectively with managers before they become long-term issues
• Demonstrate customer hospitality and service standards by providing excellent one-on-one customer service
• Be reliable, responsible, dependable, and fulfill obligations

Key Areas of Collaboration and Influence

• Ability to effectively communicate, motivate, and interact with all customers to help build and speak about the culture of Guckenheimer/ISS
• Develop and maintain good relations with cooks, servers, porters, and managers
• Greet, smile, make eye contact, and make customers feel welcome
• Must be able to work cooperatively with all co-workers, treating them with courtesy and respect always

Ideal Candidate Experience

• Minimum 2 years of customer service experience in fine dining and executive-level service
• Ability to describe food menus and the preparation of a variety of nonalcoholic and alcoholic drinks
• Knowledge of food principles and processes for providing customer service
• Knowledge and skill in standard fine dining service techniques
• Strong communication and interpersonal skills
• Must act professionally to set an example for all others at all times
• Must be able to take and organize reservations, use proper phone etiquette, and assign proper seating arrangements as needed
• Must have a strong attention to detail

Key Accountabilities

• Warmly greet and welcome guests upon arrival
• Manage guest lists, reservations, and seating arrangements for events or store activations
• Provide information about U.S. Polo Assn. products, promotions, and brand history when appropriate
• Coordinate with team members to ensure timely service and a seamless guest experience
• Maintain a clean and organized reception or event area
• Handle guest inquiries and resolve minor issues promptly and professionally
• Assist with event setup and breakdown as needed
• Respond to customer concerns professionally and urgently per company policy
• Must follow all safety rules and be actively aware and observant in the prevention of accidents
• Commitment to the service values and ethics per the company’s standard
• Assist internal and external guests, place requests, and answer inquiries in a friendly manner
• Perform end-of-shift closeout tasks
• Must follow other duties as assigned

Physical Demands & Work Environment

• Work up to 8 hours a day on your feet, excluding breaks
• Must be able to lift a minimum of 25lbs
• Come to work properly dressed according to the dress code
• Employees must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. Final compensation will be determined based on experience and skills.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.