Membership Director

Membership Director 

 Key Purpose  

The Membership Director is responsible for increasing business, marketing services, converting patrons to paying members, collecting membership payments, maintaining member records, and collecting feedback from customers. They will also oversee membership activities for the organization, including developing programs and offering information updates to members.

Work Hours

The work hours for this position may include afternoons, evenings, weekends, and/or holidays.

Success Criteria  

• Be prompt and proficient in responding to membership and billing inquiries via phone or email 
• Must be well-versed in professional communication with the aptitude to exercise discretion 
• Proficient organizational skills are a necessity; excellent customer service with the utmost professional integrity 
• Be courteous, show initiative, and enthusiasm with the members, guests, and staff 
• Excellent organizational, analytical, and creative skills
• Knowledge of membership database and record keeping

Ideal Candidate Experience  

• Bachelor’s degree in Hospitality, Business Administration, or related field required
• Previous management experience preferred
• Strategic decision-making skills and basic knowledge of database system management 
• 3-5+ years of customer service, hotel, event planning, and bookkeeping experience 
• Demonstrated proficiency with MS Office, Microsoft Outlook, Word, Excel, and Google Suite 
• Must possess the desire to contribute to the cultivation, development, and success of the Club’s overall operations

Key Accountabilities  

• Responsible for selling, growing, and maintaining the membership of the club members
• Coordinate the marketing and membership relations programs to promote the club’s services and facilities to potential and present members
• Review and initiate programs to provide members with a variety of popular events
• Responsible for entering leaders into the lead tracking system and following up in a timely fashion
• Schedule and provide membership tours of the facility
• Attend local events on behalf of the National Polo Center
• Field membership calls and/or emails pertaining to their experience at the club, including but not limited to, service and billing issues
• Maintain professional facility image, including cleanliness, proper uniforms, and appearance standards
• Work to resolve any member and/or guest complaints with urgency

Physical Requirements 

• Work well under pressure to meet time deadlines during peak periods 
• Prolonged periods of sitting and standing
• Must be able to lift up to 20 pounds at a time
• May be exposed to heat, cold, humidity, and other weather conditions

 HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status. Final compensation will be determined based on experience and skills.

As a global organization Guckenheimer/ISS is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.