Operations Coordinator

Operations Coordinator

Position Overview

The Operations Coordinator plays a key role in supporting day-to-day operational excellence by ensuring smooth workflow across all shifts, maintaining staffing oversight, and upholding reporting and quality standards. This position serves as a central point of coordination between frontline teams and leadership to ensure that established processes, service expectations, and operational playbooks are consistently followed.

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $28.00  - $30.00 .

Work Hours

The work hours for this position are approximately Mon - Fri + Weekends, 2:30 pm - 10:30 pm

Key Responsibilities

Operational Continuity & Shift Support

• Monitor operations across all shifts to ensure consistent service delivery and alignment with daily schedules.
• Serve as a point of contact for shift managers to resolve immediate operational issues, escalate concerns, and maintain continuity during shift transitions.
• Verify that shift handoff communications, task lists, and priority items are completed and clearly documented.

Staffing Oversight

• Track planned vs. actual staffing levels daily, identifying variances and potential shortfalls.
• Proactively flag staffing risks to leadership and recommend solutions such as shift adjustments, redeployment of resources, or temporary coverage.
• Maintain visibility of PTO, call-outs, and schedule changes to ensure operational readiness.

Reporting Management

• Ensure that all daily operational reports (e.g., attendance, shift performance, incident logs, task completion) are submitted accurately and on time.
• Review reports for completeness and quality, following up with teams on missing information, inaccuracies, or poor-quality submissions.
• Consolidate daily reporting insights for leadership to support decision-making and performance tracking.

Audit & Quality Support

• Assist with ZanCompute audits, ensuring checklists, task verifications, and any required data entries or photo documentation are completed according to standards.
• Upload, track, and validate photo documentation to ensure compliance with client expectations and internal quality guidelines.
• Partner with onsite teams to address audit findings and follow up on corrective actions.

Policy Adherence

• Reinforce organizational and client-specific requirements across all leadership and frontline roles.
• Conduct spot checks to ensure procedures, service routines, and safety guidelines are being consistently followed.
• Provide reminders, coaching, and resources to shift leaders and teams to strengthen adherence and reduce operational variability.

Communication & Coordination

• Facilitate clear communication between frontline teams and management to ensure alignment on priorities, updates, and operational changes.
• Support new process rollouts by helping distribute information, gathering feedback, and verifying adoption.
• Assist with coordination of special projects, events, and operational initiatives as assigned.

Administrative & Support Tasks

• Maintain organized records of staffing logs, reports, audits, and corrective action follow-ups.
• Help track completion of mandatory trainings, certifications, and compliance documentation.
• Support the Site Manager with routine administrative tasks and project

Skills & Qualifications

• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment.
• Excellent communication and follow-up skills.
• Proficiency with operational reporting tools, scheduling systems, and audit software (e.g., ZanCompute).
• Ability to collaborate effectively with cross-functional teams and shift managers.
• Strong problem-solving skills and a proactive approach to identifying and mitigating risks.

Focus Areas:

• Workforce Operations & Shift Support: Monitor staffing levels across shifts, analyze coverage gaps, ensure routes are adequately staffed to meet service requirements.
• Staffing Oversight: Monitor payroll accuracy, overtime trends, attendance patterns, and labor hours to maintain compliance and cost control.
• Operational Reporting & Metrics: Maintain and analyze operational dashboards, staffing reports, attendance trends, and shift validation reports to support operational decision-making for leadership.
• Audit, Compliance & Quality Assurance: Conduct audits, ensure operational documentation is maintained, and verify adherence to company, client, and regulatory requirements. Support compliance and audit processes including Zan Compute verification, documentation review, and follow-up on corrective actions.
• Process Improvement & Operational Coordination: Improve workflows, automate reporting tools, support operational initiatives, and ensure consistent execution of site playbooks and procedures.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.