Operations Support Specialist

Hourly Wage

ISS Guckenheimer offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $29.00  - $32.00 .

Work Hours

The work hours for this position are approximately 8:00 am - 5:00 pm, Mon-Fri .

Key Purpose

The Operations Support Specialist ensures that site operations at our pharmaceutical facility meet the highest standards of regulatory compliance, operational efficiency, and customer satisfaction. The role supports quality assurance, documentation control, pest management, and operational processes to maintain a safe, compliant, and well-organized environment. This role is hands-on and collaborative, requiring strong organizational skills, attention to detail, and the ability to coordinate across multiple teams and functions. The ideal candidate will contribute to continuous improvement initiatives and ensure operational excellence.

Success Criteria

• Demonstrates a strong dedication to delivering an exceptional guest experience.
• Ensures quality and timeliness of service delivery in accordance with contractual terms.
• Participates in and embraces opportunities for personal and account development.
• Successfully delivers on prioritized projects and programs.

Key Areas of Collaboration and Influence

• Prioritizes safety in all tasks and decisions.
• Fosters respectful and collaborative relationships with teammates and guests.
• Receptive to guidance from leadership.
• Collaborate effectively with internal and external teams and departments to ensure smooth operations.
• Actively contributes to team meetings and discussions.

Ideal Candidate Experience

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• 2+ years of experience in an administrative, operations, or quality support role.
• Strong attention to detail and organizational skills.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong documentation and record management skills.
• Excellent communication and interpersonal skills.
• Experience with quality systems, compliance processes, and/or regulated industries (pharma preferred).
• Knowledge of integrated pest management (IPM) practices preferred.
• Familiarity with quality management systems (QMS) and pest control protocols.
• Experience in a manufacturing, logistics, or facilities environment.
• Ability to multitask and prioritize effectively under tight deadlines.
• Bilingual skills preferred.

Key Accountabilities

           Quality & Compliance Support

• Prepare, review, and maintain quality assurance reports to meet internal and regulatory standards.
• Manage Facilities document changes in CMMS, coordinate approvals, and implement revisions.
• Perform periodic document updates (formatting, references, SOPs, SDS) and ensure proper record storage.
• Assist in developing and updating SOPs and Safety Data Sheets (SDS).
• Ensure all records are accurate, up-to-date, and stored in accordance with company policies.

           Operational Efficiency & Resource Management

• Track KPIs and analyze trends; recommend and support process improvements to boost efficiency and satisfaction based on data.
• Maintain process and procedure documentation; ensure teams have required tools and resources to support the same.
• Support workflow monitoring, troubleshooting, and cross-functional improvement initiatives.

           Pest Control Management

• Coordinate and host weekly/ad hoc pest vendor visits and track reports.
• Produce and track quarterly/annual/ad hoc pest control summaries and reports; support investigations; coordinate with vendors and internal teams
• Maintain pest control compliance in accordance with local, state, and federal regulations.

           Operational & Administrative Support

• Prepare documentation for audits/inspections; follow up on findings.
• Provide administrative support, special project coordination, and seating chart updates in Tango in accordance with direction from ISS site leadership
• Collaborate with cross-functional teams to support continuous improvement initiatives.
• Act as an escalation point for complex site support issues while maintaining confidentiality and handling sensitive information with discretion.

Physical Demands & Work Environment

• Combination of fieldwork and office-based tasks.
• May require lifting, bending, and exposure to chemicals.
• Occasional travel to different work sites.
• Other duties as assigned.

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns. 

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.