R&D/QA Glassware Technician

Hourly Wage

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is $16.00 -$19.00  based on experience.

Work Hours 

The work hours for this position are Mon-Fri, 6:00 am - 3:00 pm.

Key Purpose

The R&D/QA Glassware Technician is responsible for handling the cleaning process of all lab services glassware. This position will receive and collect the glassware, clean, and inspect the glassware and redeliver or prepare for distribution cleaned glassware. Duties will be dependent on operational needs as outlined by ISS clients and contracts.

Success Criteria

• Comply with safety rules, policies, and procedures
• Perform work assignments in a team with other employees
• Maintain a clean and sanitary work area
• Follow all company procedures, policies, and rules
• Take direction and respond to supervision
• Communicate with the lead, supervisor, co-workers, managers, and customers in a professional manner
• Present a professional appearance and conduct
• Understand reporting systems and the work environment
• Use proper personal protective equipment (PPE)
• Demonstrate ethical conduct
• Must be trustworthy
• Must be results driven and able to take initiative
• Demonstrates exceptional customer service skills

Key Areas of Collaboration and Influence

• Always remember safety first, Quality always
• A solid commitment to the guest experience
• Build respectful relationships with all teammates and guests
• Willingness to take directions from leadership
• Coordinate activities with other internal departments
• Participate in team meetings
• Escalate appropriately any incidents or constraints to supervisor
• Participate, as needed, in the investigation and CAPA process for incidents and deviations
• Perform activities in a way to prevent cross-contamination

Ideal Candidate Experience

• Must be 18 years of age, or older
• Valid state driver’s license with clean and safe DMV driving record
• High school diploma/GED or an equivalent number of years of education and lab services experience
• Ability to work in a highly regulated professional environment
• Glass wash experience a plus
• Related GMP manufacturing experience is preferred
• Must be able to understand and follow verbal and written instructions in English
• Understand that safety is a top priority and comply with all safety rules, policies, and procedures
• Knowledge of basic chemical and biological safety procedures is a plus
• Should possess basic math skills

Key Accountabilities

• Unload the washers from the previous day
• Perform PM (preventative maintenance, example attached) prior to running washers
• Process pipettes, check dryer for pans or baskets; deliver clean glassware
• Upon returning to glass washroom, change out washers, load extra wash cart with dirty glassware, transfer bins of dirty glass onto shelves, load bins of clean glass onto the delivery cart, record metrics accordingly and deliver glass to labs
• Transfer glassware from transport carts into dish racks segregating or identifying each lab the glassware is to be returned
• Wipe down sinks and machines, organize workstation, check floor for broken glass, sweep, and turn off fans and lights before leaving for the day
• Record all metrics accordingly
• Ensure all checklist and safety rounds are completed during shift
• With appropriate Personal Protective Equipment, remove and clean screens of any debris (i.e. paper, metal or broken glassware)
• Disassemble and clean all washer wands as necessary
• Wipe down outside of all washers with approved cleaners

Physical Demands

• Must be able to lift up to 50 pounds
• While performing the duties of this job, employee is frequently required to stand; walk; sit; use hands and fingers to touch, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell
• The employee must occasionally lift and/or move up to 75 pounds
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus
• Frequent exposure to moving mechanical parts; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock and vibration
• Occasional exposure to wet and/or humid conditions
• The noise level in the work environment is frequently loud

Work Environment

• Must be able to work in controlled environments requiring special gowning. Will be required to follow gowning requirements and wear protective clothing over the head, face, hands, feet and body
• No make-up, jewelry, contact lenses, nail polish, or artificial fingernails may be worn in the manufacturing environment
• Will work in a cold, wet environment
• Must be able to work multiple shifts, including weekends
• Must be able to work overtime as required
• May be required to work in a confined area
• Some Clean Room and cool/hot storage conditions

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.