Administrative

Real Estate Transformation Project Manager

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200 PARK AVE, NEW YORK NY 10166-0005, United States

Key Purpose 

As the Real Estate Transformation Project Manager for Masterplans, you will play a pivotal role in the successful planning, coordination, and execution of ISS projects that are aligned with the customer's Masterplans for key locations. You will collaborate closely with both internal and external stakeholders to ensure that project milestones are achieved, risks are effectively managed, and delivery aligns with strategic objectives.

Your expertise in Facilities Management and project delivery will be instrumental in coordinating activities throughout the design, operational readiness, and implementation phases. This role encompasses the management of interdependencies, facilitation of stakeholder engagement, and the provision of consistent reporting and communication throughout the program lifecycle.


Success Criteria  

  • Deliver all Masterplan program milestones on time and within budget.
  • Maintain high standards of operational excellence and compliance throughout all phases
  • Ensure effective stakeholder engagement and communication at all levels, including C-suite
  • Proactively identify, escalate, and mitigate risks, issues, and dependencies
  • Drive continuous improvement and innovation across all project activities
  • Provide accurate, timely reporting to senior management and client stakeholders
  • Manage resources and budgets efficiently to support change programmers
  • Foster collaboration and knowledge sharing across multi-site teams and partners

 

Key Areas of Collaboration and Influence  

  • Internal and Client Account Leadership Team
  •  Internal and Client Global Account Leadership team
  •  Internal and Client On-site service partners,
  •  Building General Manager/Key Account Manager/Key Account Director
  • Internal colleagues & Workstream Leads
  • Key Client stakeholders (to C Suite level)

 

Ideal Candidate Experience  

  • Proven expertise in managing operational teams
  • Extensive experience in leading transformation initiatives
  • Proficient in developing and implementing strategic plans to drive growth
  • Exceptional communication and presentation capabilities
  • Strong attention to detail and a high level of accuracy
  • Advanced financial acumen
  • Demonstrated proficiency in budget management
  •  Excellent relationship management skills with both internal and external stakeholders.
  • Significant experience in stakeholder relationship management, including client interactions
  • Skilled in constructing and delivering reports to senior management and client stakeholders
  •  Competent in risk management
  • Background in the facilities management and workplace industry


Key Leadership & Behavior Competency Requirements Deliver Excellence

  • Deliver beyond what seems possible- Creativity & Innovation, Challenge Constructively
  • Choose to do the right thing- Taking Accountability, Problem Solving & Decision Making, Stakeholder Management
  • Bring the best of ISS to every opportunity- Knowledge Sharing, Grow Yourself

Ignite Change

  • Be Humble, curious and open-minded- Feedback sharing & receiving, Developing a curiosity & Growth Mindset, Seeking Constant Improvement
  • Create clarity of direction- Setting clear goals & cascading, Prioritization, Change Management
  •  Inspire focused pursuit of our vision- Vision Communication, Perseverance – how to keep focus

Unleash the Power of ONEISS

  •  Earn trust through authentic leadership- Authentic & Inclusive Leadership, Trust Building
  • Nurture diverse talent and create powerful teams- Effective Teams, Effective Communication
  •  Build community through positivity and belonging- Creating a place of belonging, Positive Thinking

 

Key Accountabilities  

  • Provide support to the Program Director in the development and maintenance of Masterplan programmers that align with the client’s vision, timelines, and budgetary constraints
  • Collaborate with ISS operational teams to formulate business cases for the implementation of innovative and continuous improvement initiatives throughout the project lifecycle
  •  Coordinate ISS contributions across multiple projects to ensure conformity with global standards and adherence to local requirements
  • Oversee day-to-day program activities, including scheduling, tracking milestones, and reporting progress on a weekly, monthly, and yearly basis
  •  Identify and escalate potential risks, issues, and dependencies, while proposing effective mitigation strategies
  • Engage in collaboration with internal teams (including Capital Projects, Operations, and Subject Matter Experts) and external partners (such as architects, suppliers, and project managers)
  •  Ensure operational readiness for physical relocations, as well as the resolution of any snagging and defects
  •  Contribute to the review of floor plans and ensure compliance with building flows and regulatory standards
  • Uphold high standards of delivery and operational excellence throughout all processes
  •  Manage the associated project budgets effectively
  •  Ensure ownership of key stakeholder engagement and communication strategies
  •  Oversee the management of additional resources required for change programmers, including Change Project Managers
  • Conduct case studies and reviews of lessons learned
  •  Collaborate with Barclays to implement the Workplace Experience Strategy across the corporate estate

 

Physical Demands & Work Environment  

  • Must be able to lift a minimum of 25lbs
  • Come to work properly dressed as a professional
  • Employee must be able to work under pressure and time deadlines during peak periods
  • Expected to be available to customers during peak periods


HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.


ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $140000  - $160000 . Final compensation will be determined based on experience and skills and may vary from the range listed above.

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

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