Regional Director of Operations (New England)

Key Purpose

The Regional Director provides leadership to multiple Guckenheimer account operations in a designated geographic area. The Regional Director oversees multiple Area Managers, collaborates, and aligns (multiple) account locations for maximum success while upholding the firm’s long-held, core values. The successful individual will serve as a visible, strategic leader, and will foster a business environment that is both nurturing internally, and competitive with the market externally.

He/She/They will be responsible for the effective and efficient functioning of business by utilizing Guckenheimer/ISS guidelines, standards, and policies.

Success Criteria

• Delivery on contract promises, increased effectiveness and/or efficiency of delivered services through deployment of Guckenheimer/ISS standards and concepts leveraging innovation and best practice opportunities’
• Successful delivery of prioritized projects and programs
• In partnership with internal and external stakeholders understand upcoming priorities and linking project delivery to the needs of the business
• Deployment of relevant projects following the global/local standards while having complete ownership of project roll out and completion
• Develop own skill base in line with agreed appraisal, taking responsibility for increased performance, and ensuring continued self-improvement
• Participate and embrace the development opportunities

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues in the market, and across the company, so information is disseminated effectively and participate in project groups and meetings as required
• Account Organization
• Risk Management and Compliance
• Customer Organization
• Local Excellence Functions
• External Partners and Suppliers
• Account dedicated People & Culture, HSE, and Finance
• Transfer best practice
• Use the account to promote and further develop Guckenheimer/ISS

Ideal Candidate Experience

• 10+ years of multi-unit management experience in a food service / hospitality / retail environment; Foodservice/ Corporate Dining Operations Management ideal
• Experience managing complex operations with direct P&L and growth accountability
• Bachelor’s degree in business administration, Hospitality, Food Service Management, or closely related field and or equal experience
• Culinary degree preferred
• ServSafe Certificate required or ability to become ServSafe Certified
• Reasoning Ability
• Must be compassionate, consistent, and fair to the needs of the employee and of the Company
• Must possess strong written and verbal communication and interpersonal skills
• Must be detail oriented, organized, able to work independently, prioritize and multi-task
• Must be willing to contribute and support your team with hands on approach to our operations
• Must demonstrate a commitment to Guckenheimer/ISS and client satisfaction

Key Accountabilities

• Finance
• Meet client subsidy / company goals for area
• Maintain ROCA (Return on Controllable Assets) and inventory level goal

Client and Customer Satisfaction

• Maintain high visibility with client
• Maintains standards for Customer Bill of Rights

Operations

• Maintain effective safety program
• Adhere to company prescribed programs (Creativity, Safety and Standards and Workers Compensation)
• Maintains food variety guidelines throughout area
• Maintain state of the art merchandising and décor in units throughout area
• Ability to maintain excellent food quality standards throughout area

Administration

• Required compliance with purchasing guidelines
• Area compliance with accounting standards
• Follows all Guckenheimer/ISS policies throughout area

Communications

• Maintains supportive and positive working relationships with subordinates and peers
• Actively demonstrates Core Values
• Effective written communication process
• Supports Guckenheimer/ISS open door policy

Physical Demands & Work Environment

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $151000 per year - $185000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.