Senior Bid Manager

Key Purpose

The Senior Bid Manager role involves leading and managing the entire bid process, ensuring the development of high-quality, compelling, and competitive proposals that align with ISS’ strategic objectives. The role requires coordinating cross-functional teams, crafting persuasive narratives, and delivering client-focused solutions that maximize the likelihood of winning new business while adhering to regulatory and contractual requirements. The Senior Bid Manager will work closely with sales leads, high-level executives, and subject matter experts to assist in cultivating and nurturing relationships to achieve successful outcomes.

Success Criteria

• Develop and execute a client-focused win strategy that maximizes bid success
• Produce clear, compliant, and compelling quality proposals tailored to the prospective clients’ needs
• Effectively lead the bid process efficiently, ensuring timely delivery and optimal resource use
• Coordinate cross-functional teams to deliver cohesive and competitive proposal responses
• Identify and mitigate risk, ensuring compliance with legal and contractual requirements
• Promote the OneISS model within the ISS community and with prospective clients

Key Areas of Collaboration and Influence

• Support the Americas Commercial Excellence team, reporting to the Head of North America Bid Management, while driving strategic bid initiatives in alignment with company objectives
• Communicate effectively with colleagues across the company so that information is disseminated effectively and actively participate in project groups and meetings as required
• Engage technical and operational experts to gather critical content, insights, and data that strengthen the bid's value proposition
• Take initiative in developing innovative solutions, ensuring proposals are competitive and tailored to prospective client’s needs, expectations, concerns, and desired outcomes, for persuasive bid writing
• Lead impactful solution sessions across multi-disciplinary functions, which foster active participation and strategic influence to achieve successful winning bid outcomes

Ideal Candidate Experience

• 10 years of experience with facilities management and/or food services and familiarity with industry terms, contracts, deliverables, and processes is preferred
• Bachelor's degree in related field (Business, Marketing, Engineering, etc.) preferred, other degrees such as Communication, Journalism, and English are acceptable
• 5+ years of bid management, business development, or marketing experience
• Experience editing, formatting, and writing proposals and presentations ideally with a focus in technical proposal writing in the facilities management and facilities services fields
• 3+ years’ experience with RFIs/RFPs
• Excellent writing and communication skills
• Extensive working knowledge of document production using Microsoft Word and PowerPoint; proficiency in Excel and SmartSheets
• Ability to work under pressure as part of a cohesive team
• Ability to work with electronic content delivery for response uploads (Ariba, Bravo Solutions, etc.)
• Strong and effective communication, writing, and computer skills are essential

Key Accountabilities

• Work collaboratively with a team of individuals to develop proposals and presentations from early conception to production and delivery
• Coordinate the proposal process, following standard procedures, including planning, review, and production of statements of qualifications and proposals
• Write responses to RFP questions, coordinating with subject matter experts as needed
• Weave win themes and value propositions throughout appropriate locations throughout the proposal
• Gather and research information to include in proposals, including resumes and project summaries
• Review, organize, and edit written documentation to improve clarity
• Provide final quality control check, including proofreading for grammar, request for proposal (RFP) compliance and conformance to established strategies and plans
• Ensure that complex technical solutions, strategies, and themes are easily understandable, readable, and compelling
• Participate in strategic planning that includes evaluating marketing intelligence, identifying customer concerns, and key issues, and developing win strategies
• Be a self-starter with the ability to manage multiple priorities/tasks and possess strong organizational skills

Physical Demands & Work Environment

• Extended periods of sitting at a desk and working on a computer
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $125000.00  - $145000.00 . Final compensation will be determined based on experience and skills, and may vary from the range listed above

To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.

Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.