Senior ServiceNow Administrator

Key Purpose

The Senior ServiceNow Administrator plays a critical role in leading the design, configuration, implementation, and maintenance of the ServiceNow platform. This individual ensures the stability and scalability of ServiceNow applications, provides technical leadership to junior administrators, and works closely with stakeholders to align the platform with business needs. The Senior Administrator also identifies opportunities for automation and process improvement using ServiceNow’s capabilities.

Success Criteria

• Build effective partnerships with coworkers throughout the company by freely sharing appropriate information and providing assistance when needed
• Ensure optimum service to all internal and external partners in response to all requests for service and information
• Establish and maintain effective collaborative and cooperative working relationship across the account

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues across the organization to ensure information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the IFS model within the ISS community
• Transfer best practice

Ideal Candidate Experience

• Bachelor’s degree in Computer Science, Information Technology, or related field ore equivalent work experience
• 5+ years of hands-on experience with ServiceNow platform administration
• ServiceNow Certified System Administrator (CSA); advanced certifications preferred (e.g., Certified Application Developer, Certified Implementation Specialist)
• Strong understanding of ITSM, ITOM, and ITIL processes
• Familiarity with CSM, SOM, S2P modules
• Proven experience in scripting using JavaScript and ServiceNow’s proprietary language
• Excellent analytical, problem-solving, and communication skills

Key Accountabilities

• Lead the configuration and customization of ServiceNow applications, modules, and workflows
• Oversee upgrades and ensure platform stability through rigorous testing and documentation
• Act as a subject matter expert for all ServiceNow functionality
• Collaborate with business analysts, developers, and IT stakeholders to gather requirements and deliver high-quality solutions
• Provide mentorship and guidance to junior ServiceNow administrators and support staff
• Ensure compliance with ServiceNow best practices and internal governance standards
• Support the development and management of integrations with other tools and platforms

Physical Demands & Work Environment

• Sitting at a computer for long periods of time, at least 90% of the time 
• Must be able to lift a minimum of 10 pounds 
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.  

ISS offers full-time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $106000.00  - $128000.00  . Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.