Site Services Manager

Site Services Manager

Key Purpose

The Site Services Manager is a dynamic individual responsible for the day to day site management of the account. They will ensure all work is completed within budgetary and safety guidelines while maintaining the highest level of quality standards. Problem-solving is required to identify issues and recognize shortcomings and effectively carry out solutions. People in this role assess different options and choose the best course of action, often daily.

The client site is a fast-paced critical production environment, the Site Manager must be able to lead the team effectively within such a dynamic location.

Success Criteria

• Ensuring immediate stabilization as a foundation for strong, continuous client relationships
• Account development, sustainability, growth, and retention
• Operational development and account transformation
• High customer satisfaction scores
• A clear vision on solutions and problem solving combined with strong communication skills and the ability to work with people from different backgrounds, cultures, and professional levels
• Providing strong leadership across the accounts
• Ensuring quality and timeliness of service delivery in accordance with contractual terms
• Participating in presentations and negotiations
• Participate and embrace development opportunities
• Instilling trust

Key Areas of Collaboration and Influence

• Communicate effectively with colleagues across the company so that information is disseminated effectively
• Participate in project groups and meetings as required
• Promote the OneISS Vision
• Transfer best practice
• Use the account to promote and further develop ISS

Ideal Candidate Experience

• High school diploma or general education degree (GED); or at least 3 years in a similar role or related experience and/or training. College experience is a plus but not required
• Collaborative management style
• Demonstrated leadership and vision in managing teams
• Strong computer literacy and budgeting experience

Key Accountabilities

• Train, manage, and motivate staff development
• Ensure all policies and procedures are adhered to, in line with legislation
• Ensure Health and Safety is the top priority for staff
• Communicate effectively with the customer to meet deadlines
• Drive a culture of excellence and drive continuous improvement
• Monitor the appearance of the premises; ensure it is kept clean, tidy, well organized, fully stocked, and staffed
• Order supplies/ equipment as needed for services within budget
• Deal with complaints or difficult situations in an efficient and professional manner
• Direct completion of assigned tasks within estimated time frames and budget constraints
• Enforce work standards and reviews/resolves work discrepancies to ensure compliance with contract requirements
• Optimize planning, operations, and resources to ensure maximum capability is attained
• Process/review and approve payroll for the employees onsite

Physical Demands & Work Experience

• Long working hours
• Sitting at a computer for 50% of the time
• Walking/Inspecting the site 50% of the time
• Must be able to lift a minimum of 10 pounds
• Must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $90000 per year - $105000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.