Support Service Operator
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Hourly Wage
ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The hourly pay range for this position is C$25.00 - C$29.00 per hour.
Working Hours
The work hours for this position are Mon-Fri, 8:00 am -5:00 pm
Key Purpose
Team members in this job perform and oversee a variety of duties related to the mailroom, shipping and receiving assignments, courier services, and mail delivery support. Support for our client and working as a team are an essential and/or substantial part of the work day.
Success Criteria
- Arrive on time every day, ready to support the team and customers
- Inspect all received packages according to safety standards
- Ship packages (including international shipments)
- Receive daily deliveries from UPS, FedEx Express, FedEx Ground. As well as any other courier drop offs. Supply inventory management
- Check inbound packages into Web Based Tracking System
- Sort and separate packages by assigned building
- Receive, check in, and document incoming Pallet Shipments
- Always keep Loading dock and receiving area clean and organized
- Delivery of packages/materials/mail
- Assist with package/mail distributions and collections
- Stocking of shelves in company store
Key Areas of Collaboration and Influence
- Collaborate with own team members with the goal of supporting the customer
- Work with other teams to support when needed
- Realize the importance of a team working environment
- Additional duties and responsibilities may be assigned as needed
Ideal Candidate Experience
- Passion for customer service
- A positive attitude
- Accountability and dependability in all that you do
- Ability to communicate effectively with teammates
- Ability to work well in high-pressure environments
- Ability to work independently
- High School diploma or equivalent, 1+ years of experience in a relevant field preferred: Dock or shipping/receiving or Mail center
- Knowledge of Microsoft Office functions (Word, Excel, PowerPoint, Outlook)
- Knowledge of basic mathematics and general office practices
- Ability to determine work priorities
- Valid driver’s license and clean driving record
Key Accountabilities
- A strong commitment to company service values
- Always remember safety first
- Build respectful relationships with all teammates and guests
- Willingness to take direction
- Build rapport with delivery vendors and customers
- Assist other departments as needed
Physical Demands & Work Environment
- Work up to 8 hours a day on your feet, excluding breaks
- Must be able to lift a minimum of 50 lbs.
- Come to work properly dressed according to the dress code
- Must be able to work under pressure and time deadlines during peak periods
HSEQ Compliance: All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.
To Executive Search Firms and Staffing Agencies: ISS Facility Services / Guckenheimer does not accept unsolicited resumes from agencies. All unsolicited resumes will be considered ISS Facility Services / Guckenheimer property, and ISS Facility Services / Guckenheimer will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the ISS Facility Services / Guckenheimer Human Resources Talent Acquisition Department.
As a global organization ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and positively influence the market wherever we operate.
Artificial intelligence (AI) is used at one or more stages of the recruitment process to screen, assess, or evaluate applicants.
L'intelligence artificielle (IA) est utilisée à une ou plusieurs étapes du processus de recrutement pour présélectionner, évaluer ou examiner les candidats.
This job posting is for an existing job vacancy.
Cette offre d'emploi concerne un poste vacant existant.